Effective Date: January 1, 2025
Welcome to Orielle! These Terms of Service ("Terms") govern your access to and use of our website, mobile application, and services. By accessing or using Orielle's platform, you agree to be bound by these Terms.
Please read these Terms carefully before making a purchase or using our services.
By accessing our website (orielle.co.in), mobile app, or making a purchase, you confirm that:
You are at least 18 years old or have parental/guardian consent
You have the legal capacity to enter into a binding contract
You agree to comply with these Terms and all applicable laws
If you do not agree with these Terms, please do not use our services.
You may need to create an account to access certain features
You must provide accurate, current, and complete information
You are responsible for maintaining the confidentiality of your password
You must notify us immediately of any unauthorized use of your account
You are responsible for all activities that occur under your account
We reserve the right to suspend or terminate accounts that violate these Terms
You may not transfer or share your account with others
We strive to display our jewelry accurately with precise descriptions, images, and specifications
Colors and appearance may vary slightly due to screen settings and photography
Minor variations in handcrafted items are natural and not considered defects
Product specifications (weight, dimensions, gemstone details) are approximate
All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise
We reserve the right to change prices at any time without prior notice
Prices are subject to change, but orders already placed will honor the price at checkout
Promotional pricing is valid only during the specified period
In the event of a pricing error, we reserve the right to cancel the order and issue a full refund
We will notify you if this occurs and offer you the option to purchase at the correct price
Placing an order constitutes an offer to purchase
We reserve the right to accept or reject any order at our discretion
Order confirmation does not guarantee acceptance; acceptance occurs upon shipment
We may cancel orders due to product unavailability, pricing errors, or suspected fraud
We accept the following payment methods:
Credit/Debit Cards (Visa, Mastercard, RuPay, American Express)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Digital Wallets (Paytm, Amazon Pay, etc.)
Cash on Delivery (COD) - where available
All payments are processed through secure, PCI-DSS compliant payment gateways
We do not store your complete card details on our servers
You authorize us to charge the payment method provided for your order
Payment must be received in full before order processing
For COD orders, payment must be made at the time of delivery
Failed payment attempts may result in order cancellation
Orders are typically processed and shipped within 48 hours (2 business days)
Personalized or custom items may take 5-7 business days to process
Delivery timelines vary based on location and courier serviceability
Free shipping is available on orders above ₹449 (subject to change)
We ship across India through trusted logistics partners
You will receive tracking information via SMS, email, and WhatsApp
Delivery attempts will be made to the address provided at checkout
Please ensure someone is available to receive the package
If delivery attempts fail due to incorrect address or unavailability, additional charges may apply for re-delivery
Orders returned to us due to failed delivery may incur return shipping charges
We are not responsible for delays caused by courier partners or force majeure events
Currently, we primarily ship within India
International shipping may be available for select locations (contact us for details)
International orders are subject to customs duties and import taxes payable by the recipient
Our complete Return & Exchange Policy is available separately. Key points:
7-day return policy for unused, unworn items with original packaging
10-day exchange policy for damaged, incorrect, or size-related issues
Lifetime exchange/buyback on select premium collections
Non-returnable items include personalized jewelry, clearance items, and gift vouchers
For full details, please refer to our Return & Exchange Policy.
All jewelry sold by Orielle is authentic and sourced from verified suppliers
Precious metal purity and gemstone quality are as described in product specifications
Certificates of authenticity are provided for select premium items
We conduct quality checks before shipping
Manufacturing defects are covered under our warranty and return policy
Normal wear and tear is not covered under warranty
Gold jewelry complies with BIS hallmarking standards where applicable
Hallmark details are mentioned in product descriptions
All content on Orielle's platform is protected by intellectual property laws, including:
Product images, photographs, and videos
Logo, brand name, and trademarks
Website design, layout, and graphics
Product descriptions and marketing copy
Software and source code
You may not copy, reproduce, distribute, or create derivative works without written permission
Product images may not be used for commercial purposes
Screenshots and sharing for personal, non-commercial use are permitted with attribution
By submitting reviews, photos, or feedback, you grant us a non-exclusive, royalty-free license to use, display, and promote this content
You warrant that your submissions do not infringe on third-party rights
We reserve the right to remove any content that violates these Terms
You agree NOT to:
Use our platform for any illegal or unauthorized purpose
Attempt to gain unauthorized access to our systems or user accounts
Transmit viruses, malware, or any harmful code
Engage in fraudulent transactions or payment disputes
Scrape, crawl, or extract data from our website using automated means
Impersonate another person or entity
Post false, misleading, or defamatory reviews
Resell our products commercially without authorization
Reverse engineer or decompile our software or systems
Violation of these terms may result in immediate account termination and legal action.
We strive to maintain uninterrupted service but do not guarantee 100% uptime
We are not liable for service interruptions due to maintenance, technical issues, or circumstances beyond our control
While we make every effort to ensure accuracy, we do not warrant that product descriptions, pricing, or availability are error-free
We reserve the right to correct errors and update information at any time
To the maximum extent permitted by law:
Orielle shall not be liable for any indirect, incidental, special, or consequential damages
Our total liability for any claim shall not exceed the amount you paid for the specific product
We are not responsible for losses due to courier delays, theft after delivery confirmation, or force majeure events
We are not responsible for the actions or services of third-party payment processors, logistics partners, or linked websites
Use of third-party services is at your own risk
You agree to indemnify and hold Orielle harmless from any claims, damages, losses, or expenses (including legal fees) arising from:
Your violation of these Terms
Your use of our services
Your violation of any third-party rights
Fraudulent or illegal activities conducted through your account
If you have any complaints or disputes:
Contact Us First:
📧 Email: contact@orielle.co.in
📱 Phone/WhatsApp: +91 70215 66511
🕒 Business Hours: Monday - Saturday, 10 AM - 7 PM IST
We aim to resolve all complaints within 30 days.
These Terms are governed by the laws of India
Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra
Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation
If negotiation fails, disputes may be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996
Products are sold "as is" unless covered by our specific warranty terms
We warrant against manufacturing defects within the return period
Normal wear and tear, misuse, or accidental damage are not covered
Warranty does not cover changes in fashion trends or personal preference
Our platform is provided "as is" and "as available"
We make no warranties regarding uninterrupted, error-free, or secure service
We do not guarantee that our platform will meet all your requirements
Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms.
Key Points:
We collect and use data as described in our Privacy Policy
We implement security measures to protect your information
You have rights to access, correct, and delete your data
We comply with applicable Indian data protection laws
Please review our Privacy Policy for complete details.
Personalized items (engravings, custom designs) require 5-7 business days for processing
Once production begins, personalized orders cannot be cancelled or modified
Personalized items are non-returnable unless defective or incorrect
Please verify all customization details before confirming your order
Custom design services are subject to separate terms and quotations
Design ownership and reproduction rights remain with Orielle unless otherwise agreed in writing
By creating an account, you agree to receive transactional communications
You may opt in to receive promotional emails and SMS about offers, new collections, and updates
You can unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us
We may send order updates and customer service messages via WhatsApp
Marketing messages via WhatsApp require your explicit consent
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
Natural disasters (floods, earthquakes, pandemics)
Acts of government or regulatory changes
War, terrorism, or civil unrest
Strikes, labor disputes, or supply chain disruptions
Technical failures or internet outages
If any provision of these Terms is found to be invalid or unenforceable by a court of law:
The remaining provisions shall continue in full force and effect
The invalid provision shall be modified to the minimum extent necessary to make it valid
We reserve the right to modify these Terms at any time. Changes will be effective upon:
Posting the updated Terms on our website/app with a new "Effective Date"
Email notification to registered users (for material changes)
Your continued use of our services after changes constitutes acceptance of the modified Terms.
We encourage you to review these Terms periodically.
These Terms, together with our Privacy Policy and Return & Exchange Policy, constitute the entire agreement between you and Orielle regarding your use of our services and supersede any prior agreements.
For questions, concerns, or support regarding these Terms:
Orielle Customer Care
📧 Email: contact@orielle.co.in
📱 Phone/WhatsApp: +91 70215 66511
📍 Location: Mumbai, Maharashtra, India
🕒 Business Hours: Monday - Saturday, 10 AM - 7 PM IST
By using Orielle's services, you acknowledge that:
You have read and understood these Terms of Service
You agree to be bound by these Terms
You consent to our collection and use of data as described in our Privacy Policy
You are legally authorized to make purchases and enter into binding contracts
Thank you for choosing Orielle. We're committed to providing you with beautiful jewelry and exceptional service.
Legal Compliance Note:
These Terms comply with:
Information Technology Act, 2000
Consumer Protection Act, 2019
Indian Contract Act, 1872
Other applicable Indian laws and regulations