Orielle Privacy Policy

Last Updated: January 1, 2025

At Orielle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, use our mobile app, or purchase our jewelry.

By using Orielle's services, you agree to the practices described in this policy.

1. Information We Collect

A. Information You Provide to Us

Account & Order Information:

• Name, email address, phone number
• Shipping and billing addresses
• Payment information (processed securely through payment gateways)
• Date of birth (for special offers and personalized experiences)
• Purchase history and order details

Communication & Support:

• Customer service correspondence
• Product reviews and feedback
• Survey responses
• Chat and email communications

Customization Requests:

• Personalization details (engravings, custom designs)
• Size and preference information
• Gift messages and special instructions

B. Information Collected Automatically

Device & Browser Information:

• IP address, browser type, and version
• Device type, operating system
• Time zone and language preferences

Usage Data:

• Pages visited, products viewed
• Time spent on our website/app
• Clickstream data and navigation patterns
• Search queries

Cookies & Tracking Technologies:

• Session cookies for shopping cart functionality
• Analytics cookies to improve user experience
• Marketing cookies for personalized advertising
• You can manage cookie preferences through your browser settings

C. Information from Third Parties

• Social media login information (if you choose to connect via Facebook, Google, etc.)
• Payment verification data from payment processors
• Delivery updates from logistics partners
• Fraud prevention data from security service providers

2. How We Use Your Information

We use your information to:

Process & Fulfill Orders:

• Complete your purchases and deliver products
• Send order confirmations, shipping updates, and delivery notifications
• Process returns, exchanges, and refunds
• Manage your account and order history

Improve Our Services:

• Personalize your shopping experience
• Analyze website traffic and user behavior
• Develop new products and features
• Conduct market research and surveys

Communication & Marketing:

• Send promotional emails about new collections, offers, and sales
• Share personalized product recommendations
• Send SMS updates (with your consent)
• Provide customer support and respond to inquiries

Legal & Security:

• Prevent fraud and unauthorized transactions
• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service
• Protect our rights and property

3. Legal Basis for Processing (India)

We process your personal data based on:

• Consent: When you provide explicit consent (e.g., marketing communications)
• Contract Performance: To fulfill your orders and provide services
• Legal Obligation: To comply with Indian laws and regulations
• Legitimate Interest: To improve our services, prevent fraud, and ensure security

4. How We Share Your Information

We do not sell your personal information. We share data only with:

Service Providers:

• Payment Processors: Razorpay, PayU, Paytm, or similar (for secure payment processing)
• Logistics Partners: Delhivery, Blue Dart, India Post, etc. (for order delivery)
• Technology Providers: Cloud hosting, analytics, and CRM services
• Customer Support Tools: Helpdesk and chat service providers

Legal Requirements:

• Government authorities, law enforcement, or regulatory bodies when required by law
• In response to valid legal requests or court orders
• To protect our legal rights or prevent illegal activities

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

Third-Party Commitment:
All service providers are contractually obligated to protect your data and use it only for specified purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Payment Gateway: PCI-DSS compliant payment processing
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Storage: Data stored on protected servers

Important: While we take security seriously, no system is 100% secure. Please use strong passwords and keep your login credentials confidential.

6. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide services or fulfill orders
• Required by law (typically 7 years for financial records under Indian tax laws)
• Needed to resolve disputes or enforce agreements

After this period, we securely delete or anonymize your data.

7. Your Rights & Choices

Under Indian law and our commitment to transparency, you have the right to:

Access & Correction:

• View and update your account information anytime
• Request a copy of the personal data we hold about you

Deletion:

• Request deletion of your account and personal data (subject to legal retention requirements)

Marketing Opt-Out:

• Unsubscribe from promotional emails using the link in any email
• Opt out of SMS marketing by replying STOP
• Adjust cookie preferences in your browser

Withdraw Consent:

• Withdraw consent for data processing where consent is the legal basis

To Exercise Your Rights:
Email us at contact@orielle.co.in or call +91 70215 66511

8. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience.

Types of Cookies We Use:

Managing Cookies:

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media, partner sites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.

10. Children's Privacy

Orielle's services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at contact@orielle.co.in.

11. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data outside India (e.g., to cloud service providers), we ensure adequate safeguards are in place through:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• New legal requirements
• Service improvements

We'll notify you of significant changes via:

• Email notification
• Prominent notice on our website
• In-app notification

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Grievance Redressal

If you have concerns about how we handle your data, please contact us:

Contact Person: Orielle Customer Care
Address: Mumbai, Maharashtra, India

📧 Email: contact@orielle.co.in
📱 Phone: +91 70215 66511
📱 WhatsApp: +91 70215 66511

Response Time: We aim to resolve complaints within 30 days of receipt.

14. Contact Us

For questions about this Privacy Policy or your personal data:

Orielle Customer Care
📧 Email: contact@orielle.co.in
📱 Phone/WhatsApp: +91 70215 66511
📍 Location: Mumbai, Maharashtra, India

🕒 Business Hours: Monday - Saturday, 10 AM - 7 PM IST

15. Legal Information

Governing Law:
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

Compliance:
This policy is designed to comply with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection Act, 2019
• Other applicable Indian laws and regulations