Effective Date: January 1, 2025
At Orielle, we're committed to delivering your jewelry safely and promptly. This Shipping Policy outlines our delivery process, timelines, and important information about getting your order to you.
We currently ship to all serviceable PIN codes across India, including:
Metro cities and urban areas
Tier 2 and Tier 3 cities
Rural and remote locations (where courier services are available)
We partner with leading logistics providers to ensure wide coverage
Most PIN codes in India are serviceable for both forward and reverse delivery
Some remote areas may have limited courier availability
Enter your PIN code at checkout to verify serviceability
If your location is not serviceable, we'll notify you before order confirmation
Contact us at contact@orielle.co.in for special delivery arrangements
Currently, we primarily serve customers within India
International shipping may be available on request for select locations
International orders are subject to customs duties, taxes, and longer delivery times
Please contact us at +91 7021566511 for international shipping inquiries
FREE shipping on all orders above ₹2,000
Applies to standard delivery across serviceable PIN codes in India
Orders below ₹2,000 will incur shipping charges
Shipping fees are calculated at checkout based on your location
Typical shipping charges range from ₹50 to ₹100 for standard delivery
Remote or hard-to-reach locations may have additional shipping charges
Expedited or express shipping (when available) will incur extra charges
Multiple shipments (for split orders) may have separate shipping fees
Note: Shipping charges are non-refundable in case of returns or cancellations.
Orders are typically processed within 3-5 business days of confirmation
Processing includes quality check, packaging, and handover to courier partner
You'll receive a confirmation email once your order is dispatched
Customized jewelry (engravings, custom designs) takes 5-7 business days to process
Processing time may vary based on complexity of customization
You'll be notified of any delays during the production process
Pre-order products will ship according to the date specified on the product page
You'll receive updates about your pre-order status via email and SMS
Orders with 5+ items may require additional processing time
Contact us for estimated timelines on bulk purchases
Business Days: Monday to Saturday (excluding public holidays and Sundays)
Delivery times vary based on your location and courier partner availability:
|
Location Type |
Estimated Delivery Time |
Notes |
|
Metro Cities (Mumbai, Delhi, Bangalore, etc.) |
2-4 business days |
After dispatch |
|
Tier 1 & 2 Cities |
3-5 business days |
After dispatch |
|
Tier 3 Cities & Towns |
4-7 business days |
After dispatch |
|
Remote/Rural Areas |
5-10 business days |
Subject to courier serviceability |
Total Timeline = Processing Time + Delivery Time
Example:
Standard order in Mumbai: 3-5 days processing + 2-4 days delivery = 5-9 days total
Personalized order in remote area: 5-7 days processing + 5-10 days delivery = 10-17 days total
These are estimated timelines and not guaranteed delivery dates
Actual delivery may vary due to courier delays, weather, festivals, or unforeseen circumstances
Orders placed on weekends or public holidays will be processed on the next business day
We work with India's most trusted logistics providers:
Delhivery
Blue Dart
DTDC
India Post
Ekart
Other reliable courier partners
The shipping partner is assigned based on:
Your delivery location
Fastest available service
Courier serviceability in your area
We do not offer courier partner selection at checkout.
Once your order is shipped, you'll receive:
SMS notification with tracking details
Email with tracking number and courier partner information
WhatsApp update (if you've opted in)
Option 1: Through Our Website/App
Log in to your account
Go to "My Orders"
Click on the order you want to track
View real-time tracking status
Option 2: Courier Partner Website
Visit the courier partner's tracking page
Enter your tracking number (AWB number)
View detailed shipment updates
Option 3: Contact Us
Email: contact@orielle.co.in
WhatsApp/Phone: +91 70215 66511
Order Confirmed
Processing
Packed & Ready to Ship
Shipped/In Transit
Out for Delivery
Delivered
Receiving Your Package:
Ensure someone is available at the delivery address during business hours
Valid ID may be required for high-value orders
Signature confirmation will be obtained upon delivery
Package Inspection:
We recommend inspecting the package before accepting delivery
Check for any visible damage to the outer packaging
For tampered or damaged packages, you may refuse delivery and contact us immediately
What to Do Upon Delivery:
Accept the package from the delivery partner
Verify the contents match your order
Check for any damage or missing items
For returns/damage claims: Record an unboxing video showing the sealed package being opened
If the delivery partner is unable to deliver:
You'll receive a notification about the failed attempt
The courier will make 2-3 delivery attempts
You can contact the delivery partner to reschedule
After failed attempts, the package may be returned to us
Re-delivery Charges:
Failed delivery due to incorrect address or unavailability may incur re-delivery charges
Returned packages due to failed delivery may be subject to return shipping fees
Your order may arrive in multiple shipments if:
You've ordered both standard and personalized items
Items are fulfilled from different warehouses
Some items are temporarily out of stock
High-value orders are split for security reasons
You'll receive separate tracking numbers for each shipment
No additional shipping charges for split shipments (if original order qualified for free shipping)
All items will be delivered within the estimated timeframe
Please ensure you provide:
Complete and accurate delivery address
Correct PIN code
Landmark for easy location
Working contact number
Alternative contact number (recommended)
Address changes are possible before the order is dispatched
Contact us immediately at contact@orielle.co.in or +91 70215 66511
Once shipped, address changes may not be possible
Wrong address deliveries due to customer error are not eligible for free re-delivery
We deliver to:
Residential addresses
Office addresses
PO Box (where serviceable)
Note: We do not deliver to freight forwarders or package consolidation services.
All orders must be prepaid. We accept:
Credit/Debit Cards (Visa, Mastercard, RuPay, American Express)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Digital Wallets (Paytm, Amazon Pay, etc.)
Payment must be completed at the time of order placement for processing to begin.
Incorrect or incomplete address
Recipient unavailable after multiple attempts
Refusal to accept delivery
Unreachable contact number
Package damage during transit (in rare cases)
Package is returned to our warehouse
You'll be notified via email/SMS
Return shipping charges may be deducted from your refund
Original shipping charges (if paid) are non-refundable
Contact us to arrange re-delivery
You may need to pay shipping charges again
Alternatively, you can request a refund (subject to deductions)
If your tracking shows "Delivered" but you didn't receive the package:
Check with family members or neighbors
Verify the delivery address on your order
Contact the courier partner using the tracking number
If unresolved, contact us within 48 hours at contact@orielle.co.in
Investigation Process:
We'll initiate an investigation with the courier partner
This may take 5-7 business days
Resolution will be provided based on investigation outcome
If you receive a damaged package:
Do not accept delivery if the outer packaging is severely damaged or tampered
If already accepted, take photos/videos immediately
Contact us within 48 hours with:
Order number
Photos of damaged packaging and items
Unboxing video (if available)
Resolution:
We'll arrange for a replacement or full refund
Pickup of damaged items will be arranged
No charges for return shipping in case of damage
For claims involving:
Missing items
Wrong items
Damaged products
An unboxing video is required showing:
Sealed/unopened package
Complete unboxing process
Contents of the package
Without proper documentation, claims may not be processed.
Customer is responsible for all customs duties, taxes, and import fees
These charges are not included in the product price or shipping cost
Delivery may be delayed due to customs clearance
We are not responsible for packages held or seized by customs
We declare accurate product value on customs forms
We cannot mark items as "gifts" or undervalue products
Falsifying customs documents is illegal
(Diwali, Valentine's Day, Raksha Bandhan, Christmas, etc.)
Expected Delays:
Processing times may extend by 2-4 business days
Delivery timelines may increase due to high courier volumes
We'll notify you of any significant delays
Tips for Festive Orders:
Order well in advance (at least 10-15 days before the occasion)
Avoid last-minute customizations
Track your order regularly
Contact us for urgent delivery requests
We are not liable for shipping delays or failures due to circumstances beyond our control:
Natural disasters (floods, earthquakes, cyclones)
Pandemics or public health emergencies
Political unrest, strikes, or lockdowns
Courier partner service disruptions
Government restrictions or regulatory changes
Extreme weather conditions
In such cases, we'll keep you informed and work to deliver your order as soon as possible.
16. Contact Us for Shipping Queries
For any shipping-related questions or concerns:
Orielle Customer Care
📧 Email: contact@orielle.co.in
📱 Phone/WhatsApp: +91 70215 66511
📍 Location: Mumbai, Maharashtra, India
🕒 Business Hours: Monday - Saturday, 10 AM - 7 PM IST
We're committed to ensuring your Orielle jewelry reaches you safely and on time. Thank you for trusting us with your special moments!